SHIPPING AND RETURNS POLICY

RETURNS

On receiving your order, take a 2-3 mins video of unwrapping and unpacking the parcel. Capture all the contents included in the box. Last 10-15 seconds of video, capture the serial number of the product and share the video and purchase invoice with us on eMail for warranty registration.


Returns will only be possible if they meet one of the below conditions:
  1. The item(s) you ordered differs from the item delivered to you.
  2. The item delivered to you is defective or damaged.
  3. The item delivered to you does not fit due to incorrect sizing.

In the above cases, we will ship you a replacement free of charge once the details of the case are verified by us. Please take pictures of the product/ its packaging in all cases to aid the returns process.

Replacement will not be possible, when:
  1. The product has been used or tried out by you.
  2. The product shows signs of wear and tear, usage, and is not in the condition that it was delivered to you.
  3. Any product whose packaging has been destroyed will not be returnable.
  4. All products to be returned in their original packaging including all manuals/cards dispatched originally.
  5. If any products are missing any tags / packaging elements / hangers / covers / manuals / cards will not be returnable. If any of these are missing and the item is eligible for return, you will be reimbursed 75% of the invoice value.

 

TERMS & CONDITIONS FOR RETURNS

  1. Kindly ensure you contact us within 7 days to initiate the returns process.
  2. Once you initiate the process, we will take maximum 3 working days to process your return.
  3. Once your return is processed, you can opt for refund or store credit for any future purchases.

 

RETURN SHIPPING OPTIONS

  1. Kindly ship your returns through a reputable courier firm which includes package tracking and insurance for the return shipment.
  2. All return shipments must be prepaid, all COD packages will be rejected.
  3. All return shipments must be booked/sent prepaid. Packages shipped as COD will be rejected.
  4. Any Delivery Refused, Undelivered, or Abandoned package will be subject to a Rs.250 service fee + return courier charges at actuals.
  5. We cannot accept returns on sale / clearance sale.
  6. No refund will be processed for return of orders purchased on sale / clearance sale.

 

DEFECTS AND WARRANTIES

Each manufacturer has their own warranty terms, we will assist our customers in the process of claiming warranty should it be applicable. For any warranty claims, please ensure you send the issue summary along with product pictures to us at support@moto-shop.in

 

ORDER CANCELLATIONS

  1.  Orders once placed can only be cancelled until the items are shipped from our warehouse, after which cancellations will not be possible.
  2. Bank processing charges for the cancelled order will be borne by the customer in case of order cancellation.

 

SHIPPING TERMS

  1. In order to ship the products, we require a complete address including postal code for every order.

  2. All orders will be shipped by ground shipping, and you will receive a consignment tracking id to track the shipment.

Delivery TAT, 1 – 5 Days