FAQ

Frequently
Asked
Questions

Do you ship internationally?

Not at the moment, all orders will be serviced within Indian territorial limits.

Do you have a physical store we can visit?

Since we are a e-com store, we currently don’t run a fancy physical store yet.

When will i get my order?

Orders are processed within 24 hours of placing them, and you will receive a shipping notification email within 48 hours of placing your order. Any subsequent queries can be emailed to support@moto-shop.in

When will you charge my credit card?

When you place your order, an authorization is put on your card for the amount of the order and it will be charged.

Is my credit card information safe if I purchase online?

Yes, Absolutely! Our payment gateways are through reputed financial organizations who ensure all security protocols are enforced to protect your credit card details during a transaction.

What if I’m unhappy with my order?

Please see our returns policy (return policy) for details on returning items whose size was incorrectly ordered.

My tracking info show’s package was delivered, but I never received it.

Do check around your neighborhood in case the parcel was delivered to next door by mistake. Check with family members, security guard, maid if they have collected the parcel in your absence.